Customer Support Engineer - Wi-Fi
About the job
We are looking for an experienced Wi-Fi specialist who thrives on solving complex technical challenges and delivering exceptional customer support. You’ll act as the go-to expert for troubleshooting and debugging Wi-Fi issues, leveraging tools like sniffers, debug logs, and lab testing to ensure seamless connectivity. Collaborating closely with internal R&D teams, you’ll reproduce and resolve customer issues, build custom demos and applications, and manage code contributions through GitHub. With deep knowledge of WLAN standards, embedded systems, and low-level drivers, you’ll play a critical role in shaping innovative networking solutions while working directly with customers and cutting-edge technologies.
Key responsibilities
this includes but are not limited to:
Understand customer requirements & issues and provide expert technical support in a timely manner
Triage issues via lab testing, sniffer and debug log analysis.
Work with internal R&D teams to reproduce, resolve customer issues and support their development need
Build Wi-Fi applications/demos as required using Wi-Fi and other networking & embedded modules with clearly documented user guide(s) via Github or other platform(s)
Compiling pull-requests, patches & configs to create custom branches/tags for customer evaluations
Key Qualifications and skills
Bachelor or Master of Science in Computer Engineering, Electrical Engineering, or a related field
5-10 years of relevant hands-on experience in the Wi-Fi domain
Strong knowledge of WLAN technologies (802.11a/b/g/n/ac/ax/be), AAA (802.1x, RADIUS technologies)
Experience in debugging Wi-Fi issues via sniffer logs (wireshark or others), debug logs, instrumenting Wi-Fi codebase.
Experience working with customers and collaborating with internal teams
Experience in development and debug of embedded systems and an RTOS, ideally Zephyr
Familiarity with Wi-Fi embedded architecture including drivers, mac firmware, wpa supplicant, TCP/IP stack etc.
Knowledge of embedded build systems using Cmake, Kconfig etc
Familiarity with low level drivers like SPI/QSPI/SDIO/I2C and lab work involving Logic Analyzer, VSA/VSG, Scope will be an added advantage
Working for Nordic
Working at Nordic, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, and our world-leading innovation.
We offer a variety of tasks and projects, and the possibility to work alongside some of the world’s most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.
Benefits
Competitive salary with short- and long-term incentive plan
Flexible working hours
Medical insurance
Family-friendly policies, insurances, and benefits
Practical details
Location: Hyderabad, India
Please note that this position might be subject to a background check.
- Department
- BU Wi-Fi - Wi-Fi Connectivity Group
- Locations
- Hyderabad
- Employment type
- Full-time
- Level of seniority
- Experienced
- Field of expertise
- Engineering
- Application deadline
- January 04, 2026
About Nordic Semiconductor
Nordic Semiconductor is a Norwegian fabless semiconductor company specializing in wireless communication technology that powers the Internet of Things (IoT). Nordic was established in 1983 and has about 1400 employees across the globe. Our award-winning Bluetooth Low Energy solutions pioneered ultra-low power wireless, making us the global market leader. Our technology range was later supplemented by ANT+, Thread and Zigbee, and in 2018 we launched our low power, compact LTE-M/NB-IoT cellular IoT solutions to extend the penetration of the IoT. The Nordic portfolio was further complemented by Wi-Fi technology in 2021.
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